I am now running a selective Enlightened Service Program in Hotels and Resorts across the world.
With Enlightened Service active in a Hotel or Resort guest experience is amplified with the affect of creating a Magnet Effect drawing guests back to your resort as well as empowering and improving the wellbeing of staff.
With an amplification of guest experience, guest re-booking increases. With re-bookings increasing less stress is created in searching for new clientel as word of mouth spreads. It is far easier to provide service to someone who has been a guest before and the resultant revenues not only allow for increased profitability but also happiness and connectivity between staff at your hotel.
Everyone wants to feel valued, guests and staff alike. By implementing this Enlightened Service Program positive experiences are felt by everyone.
So how does it work?
To begin we come in at guest level to get a feel for what works and what doesn’t
Following this a working strategy is created at Senior Management level which is then implemented
In order to achieve this Enlightened Service throughout a resort Hot Zones are identified. Hot Zones are areas within a resort or hotel where a level of service is created which is then replicated in all Hot Zones.
After this has been setup and is running smoothly then staff are empowered to create Special Moments for guests. These Special Moments financially rarely cost a hotel anything but make a world of difference to guests and enhance the wellbeing and performance of staff.
The result of implementing Enlightened Service is that it creates Flow. It’s about creating a guest experience which is Special and in this experiencing of this Special level of service you find that guests return to your hotel or resort time and time again.
This can be combined with a Feel Fantastic Program which teaches you how to self-manage how you feel.
It’s amazing, its effective and best of all it works.
If you would like to learn more about Enlightened Service and how you bring it into your hotel or resort please contact us below: